Como excluir sua conta:

Web (Desktop)

1 Access the website and log in.

Click on "My Account" in the upper right corner of the screen:

2 On the left side, the entire menu will appear; scroll the cursor down.

After locating the Privacy Policy, click on it and you will see the option: "delete my account."

3 After clicking on "delete my account," a pop-up will appear with detailed account removal rules.

After being aware of this information, simply click on proceed to continue with the deletion of your account.

4 To complete the process of deleting your account, just click on "confirm."

Remember that this process is irreversible, so we ask you to carefully read each step.

Mobile App

1 Log in to your account.

Upon logging in, you will be redirected to the home page; click on "Settings."

2 After opening the "Settings" menu, scroll down.

After locating "Privacy Policy," tap on the app.

3 After opening the "Privacy Policy" options, just below, you will see the "Delete My Account" button.

To start your account removal process, simply click on this button:

4 After clicking on "Delete My Account," a pop-up will appear with detailed account removal rules.

Once aware of this information, just click "Confirm" to proceed with the deletion of your account.

5 To finalize the process of deleting your account, simply enter your registered email and click "Confirm."

Remember that this process is irreversible, so we ask you to carefully read each step.

Conditions for Account Deletion

- Have not made purchases in the last 365 days;

- Have not availed services in the last 365 days;

- Have no financial obligations;